cbc99 Privacy Policy

📋1. Introduction

Welcome to cbc99. This Privacy Policy outlines how cbc99 ("we", "us", "our") collects, processes, uses, stores, and protects personal information provided by users ("you", "your") when you access or use the cbc99 platform, including our website, services, and related applications available in Bangladesh.

By registering an account with cbc99 or by continuing to use our platform, you acknowledge that you have read, understood, and agree to the terms described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

This policy applies to all visitors, registered members, and any individual who interacts with cbc99 through our website, mobile interface, live chat, or any other channel we operate. cbc99 is committed to safeguarding the privacy of all users and handling all data in accordance with sound security practices.

📥2. Information We Collect

To provide our services and maintain a secure platform, cbc99 collects the following categories of personal information:

• Identity information: full name, date of birth, and gender as provided during account registration.
• Contact details: email address, phone number, and residential address (including city such as Dhaka, Chittagong, Sylhet, or Khulna).
• Account credentials: username and encrypted password created during registration.
• Financial data: deposit and withdrawal transaction records processed via bKash, Nagad, Rocket, Upay, or bank transfer.
• Device and technical data: IP address, browser type, operating system, device identifiers, and access timestamps.
• Behavioural data: pages visited, games played, betting history, session duration, and feature interactions on the cbc99 platform.

We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, health data, or biometric information. If you believe we have inadvertently collected any such data, please contact our support team immediately.

⚙️3. How We Use Your Information

cbc99 uses the personal information we collect exclusively for legitimate operational purposes. Specifically, we use your data to:

• Create and manage your cbc99 account, including verifying your identity and age (21+ only).
• Process deposits and withdrawals through local payment providers including bKash, Nagad, and Rocket.
• Deliver customer support, respond to queries, and resolve disputes raised by registered members.
• Send promotional communications, bonus offers, and platform updates — only to users who have opted in.
• Monitor platform activity to detect fraudulent transactions, money laundering attempts, and unauthorised access.
• Improve our platform, personalise the user experience, and perform internal analytics and reporting.

💳4. Payment Data and Financial Information

cbc99 processes financial transactions through trusted local payment gateways including bKash, Nagad, Rocket, and Upay. We take the security of financial data extremely seriously and implement technical controls to protect it at every stage of processing.

Transaction records, including deposit amounts, withdrawal requests, and associated mobile wallet numbers, are retained for accounting, fraud prevention, and responsible gaming compliance purposes. We retain this data only for as long as is necessary to fulfil these purposes or as required under applicable regulations.

cbc99 does not store full card numbers or mobile banking PINs. All sensitive financial credentials are managed exclusively by the relevant payment service providers under their own security frameworks.

🍪5. Cookies and Tracking Technologies

cbc99 uses cookies and similar tracking technologies to enhance your browsing experience, maintain session security, and gather analytical data about how the platform is used. A cookie is a small text file stored in your browser when you visit our website.

We use the following categories of cookies on the cbc99 platform:

• Essential cookies: required for the platform to function correctly, including maintaining your login session and processing transactions securely.
• Analytical cookies: used to understand how users navigate and interact with our platform so we can improve its design and performance.
• Preference cookies: used to remember your settings and preferences, such as your selected language and display options.

You may disable or delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the cbc99 platform and prevent you from accessing certain features or completing transactions.

🤝6. Data Sharing and Disclosure

cbc99 does not sell, rent, or trade your personal information to external parties for commercial gain. We may share your data only in the following limited and specific circumstances:

• Payment processors: we share necessary transaction data with bKash, Nagad, Rocket, Upay, and other authorised payment partners solely to complete your deposit or withdrawal request.
• Service providers: third-party vendors who assist with platform hosting, identity verification, customer support tools, and cybersecurity — all under strict confidentiality agreements.
• Legal and regulatory obligations: where required by applicable law, court order, or governmental authority, we may disclose your information to comply with legal processes.
• Fraud prevention and security: if we suspect fraudulent activity, money laundering, or a breach of our Terms and Conditions, we may share relevant data with law enforcement or security agencies.

In all cases, data shared with third parties is limited to the minimum necessary to fulfil the stated purpose. cbc99 does not permit third parties to use your data for their own marketing or commercial purposes.

🗓️7. Data Retention

cbc99 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes outlined in this Privacy Policy. The specific retention period depends on the type of data, the purpose for which it was collected, and any legal obligations that require us to keep it for a minimum period.

Financial transaction records are typically retained for a minimum of five years to meet accounting and anti-money-laundering requirements. If you request account closure, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law.

🔒8. Data Security

cbc99 employs a multi-layered security framework to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to, SSL/TLS encryption for all data in transit, encrypted storage of sensitive account credentials, access controls and role-based permissions for internal staff, and regular security audits conducted by qualified professionals.

All data transfers between your device and the cbc99 platform are secured with industry-standard SSL encryption. We regularly review and update our security policies to address emerging threats and to ensure that your data remains protected at all times.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your cbc99 account has been compromised, please contact our support team immediately at [email protected].

⚖️9. Your Rights

As a cbc99 user, you have the following rights in relation to your personal data. You may exercise any of these rights by contacting our support team at [email protected]:

• Right of access: you may request a copy of all personal data we hold about you.
• Right of rectification: if any of your personal data is inaccurate or incomplete, you may ask us to correct it.
• Right of erasure: you may request that we delete your personal data, subject to any legal retention obligations we are required to honour.
• Right to restrict processing: in certain circumstances, you may ask us to limit the way we use your data.
• Right to withdraw consent: where your data is processed on the basis of your consent (e.g. marketing communications), you may withdraw that consent at any time.

We will respond to all valid data-rights requests within a reasonable timeframe. We may need to verify your identity before processing your request to protect the security of your account.

🔗10. Third-Party Links

The cbc99 platform may, on occasion, contain references to or display content from third-party payment service providers such as bKash, Nagad, or Rocket. These services operate independently and are governed by their own privacy policies. cbc99 has no control over, and accepts no responsibility for, the privacy practices of these third-party services.

We strongly encourage you to review the privacy policy of any third-party service you interact with, especially those handling financial transactions. cbc99 is not liable for any data handling practices that occur outside of our own platform environment.

🔞11. Children's Privacy

cbc99 is an online gambling and sports betting platform strictly intended for adults. Access to and use of the cbc99 platform is prohibited for any person under the age of 21. We do not knowingly collect, store, or process personal data from individuals under 21 years of age. The 21+ age restriction is enforced during the registration process, and we reserve the right to terminate any account where there is reasonable evidence of underage usage.

If you are a parent or guardian and believe that a minor has registered an account with cbc99, please contact us immediately at [email protected]. We will take prompt action to close the account and delete any associated personal data without undue delay.

📝12. Changes to This Privacy Policy

cbc99 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. The revised policy will take effect immediately upon being published on our website.

We encourage all users to periodically review this Privacy Policy to stay informed about how cbc99 handles personal data. Your continued use of the cbc99 platform after any changes have been published constitutes your acceptance of the revised Privacy Policy.

📧13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way cbc99 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to resolving all privacy-related queries promptly and transparently.

You can contact us by email at: [email protected]. Our support team is available 24/7 to assist with any data-related queries fromusers across Bangladesh, including Dhaka, Chittagong, Sylhet, and beyond.